Use of this site

 

Information on this website is for information purposes only. It is not intended as a substitute for appropriate individualised advice from a qualified healthcare professional.

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Returns and Refunds

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For books and store items: 

If there is something wrong with the product you have received or if your delivery is not identical to your order (incorrect product or something is missing), please contact us immediately. Please send us an email, and include as many details as possible, including your order number and photographic evidence of any damage, including a photograph of the packaging itself. 

 

No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can sort the situation for you. 

 

We will provide instruction as to how to return the damaged or incorrect item. When we receive the returned item, we will refund the value of the purchased product, but not the original shipping. You must pay for the shipping to return the goods and this must also be arranged by yourself. The items are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products or boxes.

 

We do not refund purchases on the basis of changing your mind. 

 

For our digital items:

There are no refunds or returns available on digital items (e.g eBooks and courses), so please choose carefully when ordering.

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For our consultations and workshops:

A full refund can be issued, if you cancel your appointment or workshop at least 48 hours before your scheduled booking. Please try to give us as much notice as possible so we can accommodate any changes. 

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New Zealand customers are protected by the Consumer Guarantees Act.

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Your Privacy

 

If you have made a purchase or a booking from this website,  the details you provided are stored in our database so that we can fulfil your order or confirm your service booking. We may also refer back to those details in order to follow up on queries you may have. 

 

No financial information is stored or used by us as all our transactions are made within the Stripe platform which does not retain any financial information once the transaction has been processed.
 

Site Visitation Tracking

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

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By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

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Mailing list

We use Mailchimp for our mailing list. We will only sign those up to our mailing list who have opted in via our sign up form on the website. In accordance with the GDPR, we support your rights, including:

• The right to request access to, deletion of or correction of, your personal data held by us;

• The right to complain to a supervisory authority;

• To be informed of what data processing is taking place;

• The right to restrict processing;

• The right to data portability;

• The right to object to the processing of your personal data;

• The rights with respect to automated decision-making and profiling.

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You can unsubscribe from our mailing list at any time, by following the instructions in the email or by contacting us directly. You can read more about Mailchimps privacy policy and how your contact details are stored.

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