SHIPPING & RETURNS

Shipping Policy

Items are posted from Auckland, New Zealand. Currently, we only post within New Zealand. Shipping is calculated based on the total weight and size of your parcel, and your address (Rural delivery incurs an additional fee). The correct shipping will be visible on the Checkout Page after any discounts, coupons have been deducted.

Returns and refunds

For books and store items: 

 

If there is something wrong with the product you have received or if your delivery is not identical to your order (incorrect product or something is missing), please contact us immediately. Please send us an email, and include as many details as possible, including your order number and photographic evidence of any damage, including a photograph of the packaging itself. 

 

No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can sort the situation for you. 

 

We will provide instruction as to how to return the damaged or incorrect item. When we receive the returned item, we will refund the value of the purchased product, but not the original shipping. You must pay for the shipping to return the goods and this must also be arranged by yourself. The items are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products or boxes.

 

We do not refund purchases on the basis of changing your mind. 

 

For our digital items:

There are no refunds or returns available on digital items (e.g eBooks and courses), so please choose carefully when ordering.